Delivery and Returns
FREE standard delivery on all orders over £35!
Standard delivery is the Royal Mail 2nd Class Tracked service charged at £3.95 for orders under £35; and usually takes 3-5 working days to arrive. This service is free when you spend over £35.
First class delivery is charged at £4.95 and usually takes 2-3 working days to arrive after dispatch. The free delivery offer does not apply for the first class delivery service.
We send all orders by Royal Mail signed for delivery. Please note that we do not dispatch orders on the weekend or UK Bank Holiday’s.
We can gift wrap your order for £1.95 and your parcel will be fully protected with bubble wrap so that your gift arrives in excellent condition. An example gift is as follows:
1a) Where does Little Chickie deliver to?
We currently deliver to the United Kingdom. We do not yet deliver worldwide.
1b) What are Little Chickie delivery costs and how long will it take to receive my package?
Our standard delivery is Royal Mail 2nd Class Signed For delivery. Standard delivery is charged at £3.95 for orders under £35 and usually takes 3-5 working days to arrive. This service is free for orders over £35.
First class delivery is charged at £4.95 and usually takes 2-3 working days to arrive after dispatch.
If you need your parcel any quicker, please contact us on email@example.com or on 01279 898 490 before you place your order and we will try and help.
On rare occasions delivery may take longer (such as during staff holidays), and we will put a clear notice on the website where this is the case.
1c) Can I track my parcel?
We’ll send you a dispatch email with your tracking number after we’ve dispatched your order.
You can check your tracking number on the Royal Mail’s website. This will show if your parcel has been delivered or if you have missed the delivery and need to reorganise delivery or collect the parcel from the post office.
1d) What happens if I’m out when my parcel arrives?
If you’re out when the postman delivers your parcel, the postman will leave you a card telling you where to pick up your parcel.
The postman could leave your parcel with a neighbour or take it to a nearby post office or delivery office. If your parcel is taken to a nearby post office or delivery office, you will need to either rearrange delivery or collect your parcel.
1e) What if your order doesn’t arrive when you expect?
If your order doesn’t arrive when you expect and is overdue by more than 5 working days, please contact us on firstname.lastname@example.org or on 01279 898 490.
2. EASY RETURNS
We want to make sure you’re happy with your order! We have easy returns and refunds if you do want to send back an item.
2a) When can I return an item?
You can return any item to us within 21 days of receiving your order, unworn and as new (including all labels and packaging).
2b) How do I return an item?
It’s simple! Follow these easy steps for returning your item:
Fill in the returns form, including your name, order number, the items you are returning, the reason for return and if you would like a return or exchange.
Package your return items securely and pop the returns form into your returns package.
Send your returns package to Little Chickie at the following address: Little Chickie, LC Holdings Ltd, Unit C1, Harlow Business Centre, Lovet Road, Harlow, Essex, CM19 5AF. Make sure you ask for proof of posting when you send your items. We are unable to refund return posting charges (unless the product was damaged or incorrect).
2c) Refunds for returned items
If you have requested a refund, we will refund the returned items within 24 days of Little Chickie receiving the returned items.
If we receive a return more than 21 days after you received your order, we may not be able to issue a refund or exchange. Returns that have been worn or used, do not have their original packaging or are damaged will not be refunded and may be sent back to the customer. Please do make sure you clearly identify who the return is from (with your name and order number) as unidentified orders may be returned to the customer.
We will refund the items returned to us at the price you purchased them (including sale items and a pro-rata amount if you have used any multi-buy discounts or buy more save more discounts). We will refund any delivery charges you paid if you return the entire order. We will refund the person who purchased the item using the same method of payment that you used to purchase the items.
2d) Exchanges for returned items
If you would like to exchange your item for a different size, please return the original item and note on the returns form that you would like to exchange the item. The exchange will be processed and dispatched once we have received the returned item and subject to availability (and meeting the returns conditions in paragraph 2c). If the requested exchange is not available, we will instead issue a refund for the returned item.
Please contact us if you have any queries about exchanging an item at email@example.com or on 01279 898 490.
2e) Missing or Incorrect Items
We do our best to double check the orders and send you the correct items. But if any items are missing from your order or we have sent you any incorrect items, please do let us know within 5 days of receiving your order by emailing us on firstname.lastname@example.org or calling us on 01279 898 490. We’ll try and sort it out as quickly as possible.
If we have missed an item or sent you an incorrect item in error, we will send the correct item as soon as possible (provided we have it in stock and if we do not, we will issue a refund to you for the item). We will pay for return postage costs if we have incorrectly sent you an item.
2f) Damaged Items
Please let us know if your order is damaged or faulty by emailing us on email@example.com
or calling us on 01279 898 490 and we’ll try and resolve it as quickly as possible.
We will replace items shown to be damaged or faulty in the same size and colour (provided we have it in stock and if we do not, we will issue a refund to you for the item). We will cover the cost of you returning damaged goods to Little Chickie. We will inspect all items for damage (but if an item is subject to fair wear and tear, it will not be accepted as damage).